Support

Questions about Sleepabee, your account or your subscription? Write to us — we read every message and reply within two working days.

Common questions

How do I cancel my subscription?

Subscriptions are billed by Apple or Google, so you cancel them there: on iPhone in Settings → your name → Subscriptions; on Android in Google Play → Profile → Payments & subscriptions. Deleting the app or your account does not cancel a subscription.

I paid but Premium isn’t showing.

Open Preferences in the app and tap Restore purchases. That re-checks your subscription with the App Store or Google Play. If it still doesn’t appear, email us and we’ll sort it out.

I forgot my password.

On the app’s log-in screen tap “Forgot password?” and we’ll email you a link to set a new one. Check your spam folder if it doesn’t arrive within a few minutes.

How do I delete my account?

In the app, open Preferences → Delete account. Your children, all sleep sessions, growth records, family memberships and your profile are permanently deleted. Messages you sent to support are kept for up to 24 months. This cannot be undone. Without the app, use the account deletion page.

Account deletion page